FAQ's Date: Mar 11, 2004 Title: How long should it take for my order to be delivered? Orders are shipped within 24 hours of placing the order and normally take up to 7 days for the USPS to deliver the order within the Continental United States. Shipments outside the Continental United States may take an additional 7 days. Date: Mar 11, 2004 Title: How are the Shipping & Handling charges calculated? All orders are shipped by the United States Postal Service (USPS). S & H charges are base on the weight of the entire order using the USPS zip code rate charts. Date: Feb 9, 2004 Title: What does SPO stand for in the search results? SPO stands for Special Order Item, please contact us for price and availability. Date: Jan 19, 2004 Title: The part you sent me is wrong, how do I return it or get the correct one? Use the contact us button on our website and we will get the details and if it was our fault we will refund the shipping and handling charge. Date: Jan 19, 2004 Title: How do I get my core refund? All parts are accompanied by an invoice, please send a copy of your invoice with the core to the address on the invoice, when your core is received we will issue you a credit to your credit card. Date: Jan 19, 2004 Title: Why do you charge me extra for a Core? When a part can be re-manufactured it has a value, this value is established by the re-manufacturer, they charge us a core deposit to ensure that they will get the old unit back. We in turn charge our customer for this unit until we receive the old one back. Date: Jan 19, 2004 Title: What is a Core? Many automotive parts are re-manufactured, when the cost of a new replacement part far exceeds the cost of re-manufacturing there is good reason to sell re-manufactured. The Core is the old unit that you have removed from your vehicle and replaced with a re-manufactured unit. Date: Jan 8, 2004 Title: State Sales Tax If you reside in one of the following states, sales tax will apply: Deleware, Maryland, North Carolina, South Carolina, Ohio, West Virginia, Tennessee, Pennsylvania, Georgia, Virginia and Florida. Date: Apr 16, 2003 Title: Is my credit card info secure? Yes, we use Verisign SSL Certification for HTTPS traffic. Date: Apr 16, 2003 Title: What happens if my shipment is lost? We insure all packages, with a letter from you telling the U.S.P.S. that you have not received your package we will be able to ship out a replacement. Date: Apr 16, 2003 Title: Can I return parts I do not need or are wrong? Yes and if we made the mistake we will refund the shipping and handling. Date: Apr 16, 2003 Title: Do I have to register? No you can compose an e-mail using our contacts button on the homepage and we will respond quickly to your request. Date: Dec 05, 2003 Title: What do the "i" and "+' images mean in the search results? The red image with the "i" in the search results designates an information line that gives additional information about the displayed part. The green button with the "+" will add the item to your shopping cart. After you add one or more items to your cart you can review your shopping cart and then place your order.